80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors.
JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products and our name.
Position Purpose
The candidate for this position is responsible for fulfilling US Government contract required warranty management. This position requires working knowledge of machines and service parts. Must be able to identify technical problem, analyze claims to determine if warrantable, issue reports, handle customer complaints, collaborate with FSRs and Quality Engineers, establish/implement warranty-related policies and procures, and report to senior management.
Major Tasks, Responsibilities & Key Accountabilities
- Receive military warranty claims
- USMC warranty & service support claims tools (WSSCT)
- Direct from military units
- Government fielding personnel
- Update and close out claims in WSSCT
- Confirm warranty period is active and disseminate claims to FSR manager
- Process warranty workorders (initial/closeout)
- Order/track/ship warranty parts
- Prepare government monthly warranty reports, enter data
- Schedule monthly warranty meetings with USG/USMC
- Schedule & lead internal warranty meetings with quality & production teams
- Coordinate return of replaced parts for quality/supplier analysis
- Track warranty spend - parts, labor hours, travel costs
- Maintain reliability data for future contract requirements
- Maintain and report warranty periods per machine sold to USG/USMC
- Liaison with TACOM and USMC field, quality and program personnel as required
Minimum Qualifications
- Must pass any drug screens, background checks and applicable pre-employments tests.
- At least 3-5 years of technical service/training experience within a related industry
Preferred Qualifications
- Military service or government contract work.
- Working knowledge of operating systems: SAP, JDS, PLM
Knowledge, Skills, Abilities & Competencies
- Proficiency with Microsoft Word, Excel and PowerPoint
- Effective presentation and written communication skills
- Excellent customer service, problem solving and organizational skills
- Ability to be detail oriented and multi-task while maintaining a sense of urgency
- Ability to give direction, either written or verbal.
Job Conditions
- Both office environment and occasionally manufacturing/factory environment
- Subject to noise and temperature changes
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to stand and walk.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
