Company Profile
80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors.
JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Purpose
This role is an opportunity to support the Direct Sales Department for the North American market by setting market-based pricing for machines. This role will manage the pricing strategy to optimize market share and meet company sales goals while maintaining profitability.
This person will be the primary point of contact between our company and our Direct Sales customers and field sales staff as potential customers to identify and facilitate sales of JCB products & services. This individual will be able to accept ownership for in bound and out bound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.
This role is based in Savannah, GA.
Work Environment
As part of JCB’s Direct Sales team you will work closely with our field-based support team and our internal sales team to deliver a successful pricing structure to achieve business objectives. You will be supported by a welcoming team that will help you.
Major Tasks, Responsibilities & Key Accountabilities
- Handles all customer inquiries and responds within twenty-four hours
- Serves as a primary point of contact for the field sales staff to resolve customer order inquiries
- Supports Direct Sales Account customer “open houses” and events
- Performs projects for the Direct Sales Team as required
Minimum Qualifications
- Bachelor’s Degree
- Must pass any drug screens, background checks and any pre-employments tests as applicable
- Strong analytical and problem-solving skills
- Demonstrated financial acumen and knowledge of financial statements
- High proficiency with Excel, including pivot tables and analysis modules
- Prior experience in pricing
- Proficiency in MS Office (Excel, Word, Power Point and Outlook)
- Excellent interpersonal skills including written and verbal communication skills
- Ability to prioritize and manage multiple projects while meeting deadlines
- Demonstrated knowledge and implementation of pricing strategies and sales processes
- Ambition for continuous learning
Preferred Qualifications
- Proficiency with data warehouse and reporting tools such as Power BI (MS)
- Strong understanding of OEM and distributor roles in selling of product
- Advance Excel skills that include VBA, power queries and power pivot
- Experience in sales or marketing
- Knowledge of customer support systems/procedures or channels of distribution
- Big picture personality
Job Conditions
- Both office environment and occasionally manufacturing/factory environment
- Subject to noise and temperature changes
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to stand and walk.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
