Quality Team Leader – Quarantine, Supplier Plant Quality and Metrology Lab
Company Profile
80 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoeloaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Accessaerial work platforms, rough terrain forklifts, and Fastrac tractors.
JCB people are at the heart of our business and as a family-owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Purpose
This role is responsible for leading and managing a team of inspectors across Quarantine, Incoming Inspection, Metrology Lab, and Supplier Liaison functions. The Team Lead will ensure that quality control processes are effectively executed, driving defect prevention and supplier quality improvements. A key objective of this position is to reduce scrap by identifying quality issues, implementing corrective actions, and ensuring adherence to inspection standards.
Major Tasks, Responsibilities & Key Accountabilities
- Supervise and coordinate the daily activities of inspectors in Quarantine, Incoming Inspection, Metrology Lab, and Supplier Liaison.
- Assign tasks and set priorities to ensure efficient workflow and timely issue resolution.
- Provide coaching, training, and ongoing development to ensure inspection staff maintain high-quality standards.
- Conduct daily team meetings to discuss quality concerns, safety updates, and process improvements.
- Oversee calibration and maintenance of all torque wrenches, gauges, and metrology equipment.
- Ensure accurate dimensional inspections by supporting Layout Technicians in interpreting drawings and selecting appropriate inspection methods.
- Audit inbound inspection processes to ensure proper scope and execution.
- Support assembly and fabrication process audits, ensuring adherence to quality requirements.
- Manage the Material Review Board (MRB) process, assisting with non-conforming material collection and processing.
- Lead investigations into assembly defects, working cross-functionally to identify root causes and corrective actions.
- Serve as the primary point of contact for supplier quality concerns and PPAP (Production Part Approval Process) discussions.
- Work with suppliers to resolve non-conformance issues, ensuring corrective actions are implemented effectively.
- Collaborate with Purchasing, NPI (New Product Introduction), and Production Engineering to improve incoming material quality.
- Ensure all ISO required quality documentation is accurately completed and maintained.
- Other duties as assigned.
Minimum Qualifications
- Candidate must pass any drug screens, background checks, and any pre-employments tests as applicable.
- Associate degree or four years of experience in a fabrication or machining manufacturing environment.
- Advanced math skills in trigonometry.
- Ability to interpret engineering drawings.
Preferred Qualifications
- Bachelor's degree.
- 2 years of experience calibrating tools and reading and Interpreting blueprints in a manufacturing environment.
- Previous CMM experience (Coordinate Measuring Machine).
- Knowledge of GD&T (Geometric Dimensioning and Tolerancing).
- Knowledge, Skills, Abilities & Competencies.
- Knowledge of Microsoft Word, Excel and SAP.
- Understand the complexities of interacting with support functions in an organization.
- Ability to influence and manage change within the business, promoting creative problem solving and continuous improvement.
- Excellent time management and planning skills.
- Effective verbal and written communication skills with all levels within an organization.
- Effective listening skills.
- Ability to motivate staff and deliver results.
- Understand blueprints.
- Ability to learn and operate CMM and FARO Arm.
- Knowledge of hydraulics, pneumatics and/or electronics.
- Effective communication and problem-solving skills.
- Detail oriented and self-directed.
- Multi-task while maintaining a sense of urgency.
- Flexibility with work activities; available for overtime.
- Ability to operate full range of JCB equipment or the demonstrated ability to learn.
- Must wear Personal Protective Equipment as required.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Must be able to work flexible schedule, including but not limited to l 2-hour shifts/7 days a week
- Must be able to regularly lift and/or move up to I 0lbs, frequently and/or move up to 351bs, and occasionally lift and/or move up to 50lbs
- Must be able to perform continuous, repetitious physical activities. These activities may involve fine movements or large motions
- Must be able to grasp/pinch small items, reach out and up, and turn wrist
- Must be capable of keeping pace with current production speed
- Must be able to push/pull with reasonable force
- Must be able to perform the following requirements of bending, stooping, climbing, kneeling, and standing for extended periods of time
- Must be able to work in multiple climates including hot/cold temperatures, and dusty environment
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
