Description- Remote lab monitoring and incident prevention..
- Hardware asset handling.
- Onboard new users to the remote lab and provide knowledge transfer.
- Providing end-user support via various channels (e.g., email, chat, phone).
- Collecting and analyzing user feedback to improve the Remote Lab experience.
- Contributing to the development of documentation and knowledge base articles.
- Strong application support and troubleshooting skills.
Requirements- Knowledge of networking and security best practices.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk).
- Experience in a fast-paced, agile development environment.
- Bachelor's or Master's degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field
Job responsibilities- Experience with system administration and engineering.
- Proficiency in Python programming.
- Linux system engineering expertise.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Passion for helping users and improving their experience.
- Experience with cloud platforms (e.g., AWS, GCP, Azure).
What we offerCulture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogicGlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
