CSR (Customer Service Representative) - Ipswich
Salary up to £30,000 p.a. + quarterly bonus
Shift pattern - rotating weekly
0600hrs to 1400hrs/11hrs to 1900hrs
Alternative Saturdays 0600hrs to 1000hrs
As a Customer Service Representative you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As single point of contact for the customer, providing relevant, accurate and timely ensuring that customer expectations are managed at all times.
What can we offer you
- 25 days holiday + bank holidays raising to 30 days with service
- Generous pension plan
- Enhanced paternity/maternity leave
- Healthcare plan with access to dental insurance
- Cycle to work scheme
- Referral schemes - earn yourself £1000!
- Many benefits for yourself family and friends, travel, hotel, experience days + much more
Who are you?
- Ability to work in an organised & methodical manner in a fast moving environment
- Have a friendly and helpful nature with the desire to deliver excellent customer service
- Effectively communicate to customers and colleagues
- Adapt your approach in specific circumstances to ensure a positive outcome
- Show good attention to detail
- Good communication skills
- Ability to be proactive to ensure customer’s expectations are met and exceeded.
- Basic knowledge of Word, Excel & Outlook applications & general computer literacy
What will you be doing
- Manage the Reception area and be the main point of contact for customers
- Ensure customer reception area is maintained to a professional standard
- Planning, scheduling and maintenance of customer service plans and workshop planner
- Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
- Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
- Update the customer and workshop regarding contract type
- Preparing of quotes, ensuring customer authorisation is received prior to work being undertaken
- Liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
- Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis
- Undertake follow up after service / repair visit to check customer satisfaction
- To carry out any depot administration tasks as required within your role
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
