CSR (Customer Service Representative) - Leicester
Salary up to £28,000 p.a. + bonus!
(dependent upon skill set and experience)
Shift pattern - rotating weekly
0600hrs to 1400hrs
10am to 1800hrs
1 in 3 Saturdays 0700hrs to 1200hrs
What we can offer you
- 25 days holiday raising to 30 days + bank holidays
- Generous company pension
- Healthcare plan with access to dental insurance
- Enhanced maternity/paternity leave
- Many benefits for yourself, family and friends to include, Theme Days out, hotel , travel, gym memberships, wellbeing advice plus many more.....
Who are you
- you have the ability to work in an organised manner within a fast moving environment
- Good customer service skills both face to face and via telephone
- Be proactive in identifying customer needs and find solutions
- attention to detail
- Flexible and positive approach to changing cirumstances/priorities
- team oriented
- Good level of IT skills to include Excel, outlook
What will you be doing
To manage the Reception area and be the main point of contact for customers
· Take personal responsibility to ensure customer reception area is maintained to a professional standard
· Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
· Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
· Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
· Update the customer and workshop regarding contract type
· Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
· Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
· Proactively up-sell products and services to the customers, gaining agreement through selling the benefits of identified repair solutions in a professional manner
· Ensure accuracy of job documentation received from the workshop
· Preparation and provision of invoices to customers at point of vehicle collection, resolve any queries or objections on a timely basis
· Undertake follow up after service / repair visit to check customer satisfaction
· To carry out any depot administration tasks as required within your role
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
