Job Description:
Join our Team: Critical Order Representative I
Bothell, Washington
Monday - Friday / 40 hours a week
Join our team at Terex/Genie and embark on an exciting opportunity as we seek two skilled and dedicated Critical Order Representative I's to contribute to the Critical Order Support Team.
At Terex / Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
As a Critical Order Representative I at Terex/Genie, based in Bothell, you'll play a pivotal role in expediting aftermarket parts for customer orders that have been escalated to the machine down list, National Account Support, National Account customer communication, Salesforce case management, Supplier management, and general buyer support within the Aftermarket team.
What you’ll do
Communication with sales, supply chain and internal production facilities regarding expediting Machine Down items that have been escalated to the Critical Order Team.
Communication with customers on Machine Down and backordered items. Salesforces Action management related to backorder resolution, expected customer order ETA's, supplier management related to past due purchase orders.
What you’ll bring
Strong analytical skills and problem -solving ability
Supplier management background
Customer service background
Strong communication skills with internal and external departments
Ability to remain organized, manage time, and properly engage with suppliers and team members within Terex/Genie
Ability to operate well in a fast-paced environment with priorities that change daily
Why Join Us
We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
We are committed to helping team members reach their full potential.
Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate
This above description is non-exhaustive and there may be additional duties in accordance with the role.
Salary: The compensation range for this position is $27.70 - $30.00 hourly. Pay is based on several factors including but not limited to education, work experience, certifications, etc.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com
Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community.
If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.
About Terex:
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.
Additional Information:
We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.
The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
