Position Purpose
This position exists to provide leadership and coordination of Product Support objectives. Develop and implement corporate Product Support strategies and programs within the territory of their responsibility.
Nature & Scope
Reports to the Vice President of Product Support.
Major Tasks, Responsibilities & Key Accountabilities
- Responsible for overseeing the development of dealer support to the levels established in the North American Dealer Standards Manual
- Responsible for the marketing and sales of both replacement parts and attachments within their territory.
- Oversee territory team to ensure Service sales and objectives are meet.
- Responsible for communicating regional product support issues.
- Oversee territory product support and warranty concerns.
- Presentation of product support issues with machines or service coordination
- Direct any necessary changes to current operating procedures to ensure customer satisfaction within their territory.
- Communicate with Savannah counterparts for maximizing the North American approach for the future.
Minimum Qualifications
- Must pass applicable drug screens, background checks and pre-employment tests.
- Bachelor’s degree in business or related field
- Ten years’ experience in a Product Support management position
Preferred Qualifications
- Master’s degree in business or related field
- Ten years’ experience in a senior-level Product Support position
Knowledge, Skills, Abilities & Competencies
- Experience with strategic planning and execution.
- Knowledge of contracting, negotiating and change management.
- Capable of analyzing and assessing training needs
- Understanding of organizational development theory and practices
- Experience with implementing Product Support programs and/or initiatives.
- Understanding of computerized information systems used in conjunction with Product Support applications.
- Excellent written, verbal, and interpersonal communication skills
- Capable of motivating teams to produce quality work while simultaneously managing multiple projects.
- Proficient with conflict resolution
- Experience in leading and facilitating group meetings.
- Willingness to work a flexible schedule that may include occasional weekend and/or evening work.
Job Conditions
- Both office environment and occasionally manufacturing/factory environment
- Travel to dealer, customer and supplier locations / field-based environment (<20%)
- Subject to noise and temperature changes
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to stand and walk.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED
JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
