Job Information
The Dealer Support Coordinator is accountable for delivering comprehensive support to Bobcat dealers, ensuring streamlined operations, and top-notch customer service. This role demands a detail-oriented, organized, and customer-centric individual with exceptional communication and coordination proficiencies. The Dealer Support Coordinator will liaise between dealers and internal departments to manage inquiries, resolve issues, and facilitate seamless communication.
Location(s): Bismarck or West Fargo, ND
Role & Responsibility
- Act as the primary point of contact for dealers, delivering timely and precise support.
- Guide dealers regarding sales, parts, and operational queries.
- Manage and streamline order processing for dealers, encompassing order entry, monitoring, and modifications.
- Collaborate closely with internal teams to guarantee prompt and accurate order fulfillment.
- Stay updated on new systems, product launches, and updates to assist dealers effectively.
- Facilitate clear communication between dealers and internal departments, ensuring timely and accurate information dissemination, including vital updates, policies, and procedures.
- Identify and analyze dealer issues, escalating complex problems to the relevant departments and ensuring timely resolution.
- Maintain precise records of dealer inquiries, issues, and resolutions.
- Build and maintain strong relationships with dealers, ensuring a high level of satisfaction and loyalty.
- Serve as a reliable resource for dealers, providing guidance and support.
- Attend staff/department meetings and regularly scheduled sessions with internal and external counterparts to remain informed about business conditions and updated processes.
- Coordinate and communicate logistics with internal and external teams regarding shipment delays, delivery discrepancies, or missing products.
- Document calls and emails in Salesforce for future reference and metrics collection to enhance current processes.
- Perform other related or similar duties as assigned.
Job Requirement
- Education: Associate degree preferred or equivalent experience.
- Experience: 0-2 years in a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and coordination abilities.
- Detail-oriented with a focus on accuracy and efficiency.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in CRM systems, order processing software, and relevant tools.
- Strong problem-solving and decision-making skills.
- Ability to work both independently and collaboratively within a team.
- Travel requirement: Less than 10%
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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